- What if I am not satisfied
with my Legal Services?
If an eligible
Member or Dependent has a complaint s/he may com-
plain, in writing, to the Chair of the Plan. Upon receipt of any
such
complaint about legal services rendered under the provisions of
the
Legal Services Plan, the Chair shall appoint two (2) members of
the Board of Trustees to investigate the matter. Upon completion
of
their investigation, including interview of the complainant and
the
Plan attorney, the two members of the Board shall issue a decision
in writing and send a copy to the Member or Dependent, the Plan
Attorney and the Chair.
If the complaining
Member or Dependent is dissatisfied with the
decision of the Board members, upon written request, s/he may
appear before the entire Board at the next regularly scheduled
Board meeting. S/he will be notified in writing as to the time,
date and place of said Board meeting. The Board shall review the
decision of the two Board members and shall notify in writing the
Member or Dependent of its decision.
The decision of
the Board of Trustees following such review shall
be final and binding on the Member or Dependent.
Where an eligible
Member or Dependent makes such a complaint
concerning legal services, the filing of said complaint shall consti-
tute a written waiver of the terms of confidentiality between the
attorney and the Member or Dependent, to the extent necessary
for the review and investigation of the complaint.
AFSCME
District Council 47 Legal Services Plan |
