Threat Reception

     1.      When a bomb threat is received by phone, in person, or by any other communication (fax, letter, email) the
              operator or threat receiver should remain calm. The threat receiver should use the Bomb Threat Checklist
              provided in this document.

     2.      Keep the person on the phone/in person as long as possible and try to get as much information as obtainable.
              Ask the caller/person to repeat the message. If the threat is received by another type of communication (letter,
              fax, email) complete #3 then go to #5 for Threat Evaluation.

     3.       Obtain as much information as possible as detailed below:

A. Location of bomb
B. Time of detonation
C. Outside appearance or description of bomb
D. Reason for planting bomb
E. Caller’s location
F. Caller’s name and/or affiliation.

     4.       If the threat is in person or via phone then listen and note the following:

A. Speech patterns
B. Background noises
C. Male or female
D. Adult or juvenile
E. Is the voice educated or coarse?
F. Is the voice accented or otherwise distinguishable?
G. Does the person seem angry or rational and deliberate?

Threat Evaluation

     5.      At the conclusion of the threat, immediately call the appropriate dialing sequence to notify Police and then
              notify building management. After the Police have been notified, building management must call the Bomb
              Disposal Unit directly (215-685-8013) and inform them of the incident and the name of the incident
              commander or where the command center is located. Ensure the Bomb Threat Checklist has been completed
              and provide a copy to the appropriate building manager or emergency services. Building management shall
              contact the appropriate city liaison(s) to inform them of the potential bomb threat. Do not pull fire alarms.

     6.      Building management must then alert Municipal Radio at 215-686-4514/15. Municipal Radio will request
              radio silence of affected area(s).

     7.      Building management should designate a primary and alternate location for a Command Center. The
              Command Center should be located in a switchboard room or any focal point for telephone or radio
              communications.

     8.      Security and building occupants should be observant of any suspicious people who appear to be nervous or
              may be carrying a suspicious package. If this is discovered, DO NOT attempt to touch, recover, or apprehend
              the person or device. Keep the person under surveillance and notify the security manager of the suspected
              person and/or device.

Search Procedure

     9.      After notification of the threat has been made, the following precautions should be complied with:

A. Limit access to affected area(s).
B. Do not use radio equipment to transmit messages. This includes cell phones and pagers.
C. Do not use light switches.
D. Do not smoke.
E. Do not accept the contents of deliveries as being safe simply because they were delivered by routine means.
F. Do not pull fire alarms.

If a suspicious object is found, observe the following precautions;

G. Do not touch or disturb any suspicious object.
H. Do not attempt to carry a suspected bomb.
I. Do not open a suspicious container or object.
J. Do not cut a string, cord or wire on a suspicious object.
K. Do not raise, remove or unscrew the cover of a suspicious object.
L. Do not place a suspicious object in water.
M. If you suspect an object is a bomb, let the search team know its location.
N. Any freight elevator will be placed in the manual mode of operation and will be operable only by building
management staff/emergency services for transportation purposes.
O. All storage and mechanical equipment rooms are to be secured and checked for suspicious packages.
P. DO NOT DISTURB OR TOUCH ANY LOCATED PACKAGE. NOTIFY THE APPROPRIATE
MANAGER.

If there is an imminent threat to employees the building will be evacuated.

A floor-by-floor search will be initiated by Police, who may be assisted by building management beginning in
the suspected areas or the lowest level of the building, including fire towers, checking for suspicious packages
or anything that looks like it doesn’t belong there. Do not open closets or turn any equipment on or off.
Generally the search will be of all public areas of the building, but based on the threat and the threat
evaluation, the search procedure may be adjusted accordingly. All rest rooms will be checked, looking in
open trashcans and behind toilets. All elevator lobbies will be checked.

     10.    Designated, trained building occupants (i.e. fire captains, department emergency response personnel, etc.)
              assigned to specific work areas should participate in the search since they are best qualified to identify objects
              that do not belong in their respective work areas. Therefore, the use of designated and trained volunteer
              employees to aid in the search can be beneficial and is encouraged. If volunteers cannot be obtained to
              perform this task, managers should accept this responsibility or a systematic way for the areas to be checked
              should be developed.

     11.    The police department and building management will instruct all employees to look around their respective
              work area for unrecognized items prior to any directed evacuation.

Evacuation Procedure

     12.    The top manager/administrator/director for each department should: take charge and control of the emergency
              by informing everyone in their department to remain in their area until further notice; refrain from calling
              other employees/units; and communicate to everyone that building management and police have been notified
              and are trying to determine the next step to take. The Police will take charge of the building and the building
              will be evacuated when a suspicious object is found or confirmed or Police determine there’s an imminent
              threat to building occupants.

     13.    When a suspicious object is found, the Police Department will make a determination whether to evacuate
              employees from the building. If an evacuation is required, the Police officer in charge of the situation will
              notify the City official present at the scene and/or building management. The Police Department will begin an
              orderly evacuation on the suspected floor(s), adjacent floors or the entire building. The City representative will
              also notify the Commissioner of Public Property.

     14.    The top manager/administrator/director for each department should explain if the decision to evacuate is made.
              Building management and police will begin an orderly evacuation of the required floors. Employees should
              not disturb or touch any suspicious package. Report all suspicious packages to your designated response
              personnel (i.e. – fire captain, etc.)

     15.    All building occupants will assemble at a previously established gathering point. This gathering point shall be
              at a safe minimum distance of 300 feet from the building in all directions. Once at the evacuation assembly
              area, personnel will be accounted for by their respected departments, to insure that everyone exited the
              building safely. A Notice Form has been included in this procedure and must be completed by building
              management and posted throughout the building.

Communications

     16.   The Police incident commander will notify the respective City management representative of the emergency
              situation and of their floor’s evacuation status via landline telephone. All Radio equipment, including cell
              phones and pagers, should not be used for communication. Public address systems may be used as long as
              they do not use the radio frequencies.

     17.    The City management representative on that floor will communicate verbally the emergency situation and the
              floor’s evacuation status to the floor’s employees.

Re-occupancy procedure

     18.    Upon notification of an all clear from the Police incident commander, building management will issue an all
              clear to building occupants inside and outside the building and tenants will then be allowed to reoccupy the
              facility.

Training Procedures

City departments and members of building management will train all of their Emergency Response Personnel,
Floor Captains, Assistant Monitors, and Safety Officers and inform all other employees on the items in this
procedure. Assistance with training can be obtained from the Police Department’s Bomb Disposal unit.

Since practice of emergency procedures will increase the comfort levels of employees, drills of the Bomb Threat
Procedures will be performed at least annually.

Location of unidentified suspect objects - independent of a communicated bomb threat
DO NOT DISTURB OR TOUCH ANY PACKAGE OR OBJECT. NOTIFY THE APPROPRIATE MANAGER.

Building Managers of buildings leased by the City of Philadelphia shall ensure that
their staff is trained on this bomb threat procedure and that the appropriate contact list
and phone numbers are faxed to Risk Management Division (215-683-1718) and that
the forms are posted in common locations.

BOMB THREAT CHECKLIST

Your Name: _____________________________   Phone number:__________________

Phone Call     In Person     Emai      Letter     Other_______________________________
Time Threat Received:___________________________ Date:__________________________________

BE CALM, COURTEOUS, AND LISTEN VERY CAREFULLY. DO NOT ATTEMPT TO INTERUPT THE INDIVIDUAL,
TRY TO KEEP THE INDIVIDUAL TALKING. ASK INDIVIDUAL TO REPEAT MESSAGE. Inform the individual that a bomb
detonation can cause injury or death. Note: If this is an actual bomb threat, in many instances the individual is alerting someone because
he/she has changed their mind and wants the bomb neutralized.

If the individual seems agreeable to further conversation, ask questions such as:

Where is the bomb? Building/Location ________________________ Area: ____________________________

When was the bomb placed? __________________________________________________________________

When is the bomb going to explode? Hour? _________AM PM Time Remaining:__________________

What kind of bomb is it? ______________________________________________________________________

What does the bomb look like? _________________________________________________________________

Do you know who placed the bomb?_____________________________________________________________

What is the reason for the bomb? _______________________________________________________________

Where are you now? _________________________________ Name?__________________________________

What is your address? ________________________________ Affiliation? ______________________________

Does the individual appear familiar with the plant or building by description of the bomb? Describe.
___________________________________________________________________________________________

Write out the message in its entirety and any other information on the other side of this checklist.
During communication with the individual, try to acquire any information that may be helpful to police to identify the individual
and to locate the explosive device. Please check any and all of the following that may apply:

Identification Characteristics
Male     Female     Juvenile     Adult _____ Approx. age
Describe Appearance (race, height, weight, hair color, distinguishing marks)
_______________________________________________________________________________________
Voice Characteristics
high pitch     deep     loud     soft     pleasant     raspy     stutter
Speech patterns
fast     slow     distinct     distorted     nasal
Language
excellent     good     fair     poor     laughing     other_____________________________________
Accent
local     foreign     out of town Describe_______________________________________________
Manner
calm     angry     rational     irrational     coherent     incoherent     nervous     righteous     emotional
other and explain ________________________________________________________________________
Background Noises
factory machines     office machines     trains     airplanes     street     music (what kind)_____________
quiet     voices     party atmosphere     other Explain__________________________________________

Immediately after or during communication with the individual, inform all of the contacts located
at the bottom of this second page.

MESSAGE:

CALL THE FOLLOWING PEOPLE IMMEDIATELY AFTER THE BOMB THREAT HAS BEEN RECIEVED

POLICE: Dial 911 if using an outside line (most City owned bldgs. must dial 1-911 & most City leased bldgs. must dial 9-911)

YOUR SUPERVISOR: Name _______________________________ Phone Number: ______________________________

BUILDING MANAGEMENT: Name _________________________________ Phone Number: _______________________

CITY OF PHILADELPHIA

POSTING OF EMERGENCY
INFORMATION

Gathering Point(s):                                                                                                                                                             

IN CASE OF A BOMB THREAT PLEASE CALL:

Police (list the appropriate 911 call sequence: 911, 1-911, 9-911):______________________________________

Building Management: _____                                                _     Phone number:  _____                                                _

City Representative: _____                                                _       Phone number:  _____                                                _

EMERGENCY PHONE NUMBERS

FIRE: _____                                                _

THIS NOTICE MUST BE POSTED IN ALL DEPARTMENTS

City of Philadelphia

Building Contact Information
During Emergencies

This information should be faxed to the Risk Management Division at 215-683-1718. This
information should also be periodically updated to ensure smooth communications during
an emergency.

Building Name: _____________________________________________________

Building Address: ___________________________________________________

Building Owner: _____________________ Phone Number: __________________

Incident Commander: ________________________________________________

Title: ______________________________ Phone Number: __________________

Alternate Incident Commander: ________________________________________

Title: ______________________________ Phone Number: __________________

Location of Command Center: _________________________________________

Please fax this form to:
Kendall Banks
Director of Safety and Loss Prevention
Risk Management Division
215-683-1718 (fax)